FAQs

 

What types of products do you offer?

At ScrolCreate, we design and deliver high-performance gym equipment built for serious training. Our lineup includes premium weightlifting gear, functional fitness tools, and accessories engineered to elevate your workouts — whether you're in a commercial facility, a home gym, or pushing limits in your garage.

How can I customize my order?

Customization options are available for many of our products. To create a one-of-a-kind piece, please refer to the product description for specific customization instructions or contact our customer service for assistance.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return.

How long does shipping take?

All orders are processed within 1–3 business days. Standard shipping typically takes 3–7 business days for domestic orders. Delivery times may vary based on location and shipping method.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping charges and delivery times will vary by destination and will be calculated at checkout.

What should I do if my order arrives damaged?

If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery with your order number and a photo of the item. We will work with you to resolve the issue promptly.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All payment options will be displayed at checkout.

How can I contact customer service?

You can reach our customer service team via email at scrolcreatestore@gmail.com or by phone at 757-869-5043. We are here to assist you with any questions or concerns.